- 1 Kaki Bukit Road 1 #03-19, (S)415934, Enterprise One
- medicalassistance4u@gmail.com
- 65 9053 6727
JIAXIN and JIAAN are elderly-oriented and wheelchair-friendly minibuses that are capable of carrying 9 adults, or 1 wheelchair-bound passenger with 7 other adults.
“家” — JIA in Chinese is home/family
“心” — XIN in Chinese is love/heart.
“安“ — AN in Chinese is grateful/kindness.
JIAXIN and JIAAN are installed with a remote-controlled wheelchair lifting platform that eases access for wheelchair-users. This minimises the need for transferring the patient out of the wheelchair, a process that often results in discomfort or pain for the wheelchair user.
Multiple charging points are available to cater to a wider range of users, including those who require additional medical equipment, such as an oxygen concentrator.
We offer wheelchair transport services in Singapore for:
Clear communication with our company is the most important!
If you require a change in pickup timing due to unforeseen circumstances or due to delay in appointment, do let us know as soon as possible so we can reschedule and come back to you as soon as we have an available slot.
Changes in timing for bookings during office hours should be informed at least 30 minutes in advance and changes for bookings outside office hours should be informed at least 1 hour in advance.
Appointments cancelled after the driver has reached might incur cancellation charges.
Yes. To increase safety for your loved ones and our driver!
Strapping on the seat belt for the wheelchair user is mandatory. We have heard of multiple incidents that wheelchair user is flung off the wheelchair because the seat belt was not utilised.
Even though we have not have such incidents, strapping on seat belt for our wheelchair user will be mandatory to avoid unforeseen road conditions.
Discharge cases
For discharge cases, we understand that the doctor needs to see the patient first before confirming the discharge and administrative work needs to be settled before discharge time can be confirmed.
If you are in this predicament, obtain a rough discharge period from the hospital staff. For morning discharge, we will advice for you to set the pick up time at 12-1pm.
In cases where the discharge time is earlier than the booked time, do let us know as soon as possible via a phone call at 9053 6727 and our team will arrange a vehicle to pick up as soon as possible.
Appointment cases
Usually appointment takes 2-4hrs. Appointments that involve blood tests usually requires the patients to stay around to wait for the result.
Once you know your appointment will end late and will not be done by the given pick up time, inform us as soon as possible via a phone call at 9053 6727.
This is to allow us to reschedule and plan for our driver to pick up other clients and provide you with our next available slot for pickup.
How do I make a booking for wheelchair transport service with Medical Assistance4u?
For new users:
For existing users:
For adhoc wheelchair transport services, our payment can be made after service via cash or paynow.
Payment in advance will be required for confirmation of bookings during CNY and for first time customers booking on public holidays.
Please let us know beforehand if there are any changes in pickup timing as our schedule is usually planned ahead and packed for the day.
Our company has a grace period of 15 minutes, after which there will be additional charges for waiting time. We seek everyone’s understanding and cooperation on this matter.
Medical Assistance4u is the only company that supplies wheelchair transport with powerpoint electrical support onboard.
This makes it possible for us to support wheelchair transport for wheelchair users who require oxygen concentrators.
On top of that, we also provide portable oxygen concentrators and non-portable oxygen concentrators for rental (subjected to availability and additional fees).
Medical Assistance4u provides wheelchair rental for the duration of the transport (upon request and subjected to availability).
Discharge cases
If the client can stand with assistance, we strongly recommend the user to meet us up at pick up point in a hospital wheelchair. Our driver will arrive with a wheelchair from the company for the client to use.
If the client is unable to stand even with assistance, the caregiver will be asked to be present at the pickup point to pick up the wheelchair from the driver to help the user onto the wheelchair provided.
There will be a 15 minutes of waiting time. If the waiting time exceeds 15 minutes, there will be a waiting charge of $15 per 15 minutes. If our driver have another booking to attend to, we will have to rearrange the pick up.
No for most cases, only for cases where the driver has arrived before the cancellation is made.
In cases where the transport needs to be cancelled after the driver arrived due to sickness or trauma injury, we don’t charge for cancellation fee. We would like to offer to send the user to hospital (if needed).
We accept last minute bookings (subjected to availability) via phone call at 9053 6727.
We will arrange for the fastest vehicle to head towards the pickup point. The waiting time is at least 30 minutes as the driver requires travel time.
Yes, just let our Admin know via phone at 9053 6727 where would you like us to pick up your loved one as soon as possible. We strongly support senior to go for a walk.
Changes made only after the driver arrives might incur charges.
Currently we have two wheelchair vans and one MPV (Multi Purpose Vehicle)
Our wheelchair vans can pick up a max of 8 passengers (maximum 4 wheelchair users)
Usually we will send out the wheelchair vans for pickup, but sometimes we may send out the MPV to reduce waiting time on the client’s end.
Please inform in advance if there are
Do send us a picture of the wheelchair/PMA so that we can check and prepare beforehand
Yes, but do inform us in advance so that we can arrange for a suitable vehicle. We also recommend informing us about the amount/quantity/size of the bulky items.
Please ensure that bathroom items such as commodes and shower chairs are dry before boarding the vehicle. Our company reserves the right to refuse any items that are wet to be fair to the subsequent clients taking our transport.
